Customers may currently be experiencing intermittent connectivity whist trying to access their control panels.
Shared services including the exchange email platform are also effected.

Our networks team are currently investigating this as a matter of priority.
Status of this entry is Open

There will be a planned reboot of one of our backbone routers at 01:00 CET, February 8th, 2012.

Internet connectivity should not be affected, as we will re-route traffic during the maintenance period.
Status of this entry is Open

Customers with Standard or Advanced mailboxes will currently be encountering a delay in their sent messages being received. All e-mails are currently queued for delivery. No mail would have been lost due to this issue.

Our engineers are currently investigating the issue and we are sorry for any inconvenience that this causes.

This has now been resolved.
Status of this entry is Closed

A number of BT customers may experience issues when connecting to our services. From investigations, we understand this to be an networking issue between BT and an upstream provider. We are currently working with all concerned to identify and remedy this issue. We will update this issue once more information is available.

This issue is now resolved.
Status of this entry is Closed

Some customers may have experienced a temporary loss of connectivity to their dedicated servers at approximately 16:50 today, lasting up to 5 minutes. We believe that this issue has now been resolved, however investigation into the root cause is ongoing.

This issue has now been confirmed as resolved.
Status of this entry is Closed